Worms in the Apple and a tirade about the mentality of the American "work ethic"

From AlterNet.org:
Mac Stores Tell Workers, Instead of Giving You Health Care, Working for Apple 'Should Be Looked at As An Experience'By Josh Eidelson, In These Times
Posted on June 28, 2011
http://www.alternet.org/story/151465/mac_stores_tell_workers%2C_instead_of_giving_you_health_care%2C_working_for_apple_%27should_be_looked_at_as_an_experience%27

On the day Apple celebrated 10 years since opening its first Apple Store, employee Cory Moll announced a campaign to unionize the company’s 30,000-plus retail employees. Moll sent an e-mail to reporters declaring that “the people of Apple are coming together to "‘work different.’” "The core issues definitely involve compensation, pay, benefits," Moll said.

A Reuters reporter echoed the response of many journalists in calling the union drive “unusual given Apple’s reputation for fierce employee loyalty.” But interviews with workers in three states help explain how and why some of Apple’s employees want to change the company. (All three employees interviewed for this article requested and were provided anonymity based on their fear of retaliation.)

A Bay Area employee described what happened last year when he and about a dozen co-workers realized employees with years of service were being paid less than new hires doing the same work. Agitated about the situation but concerned about retaliation, the workers committed to a plan: during the approaching round of annual one-on-one meetings between workers and managers, they would each ask about pay disparities.

Those workers who did ask received a consistent response: “Money shouldn’t be an issue when you’re employed at Apple.” Instead, managers said, the chance to work at Apple “should be looked at as an experience.” “You can’t live off of experience,” said the worker interviewed. The Wall Street Journal reported last week that Apple has outpaced Tiffany & Co. jewelers in retail sales per square foot.

Employees said that Apple keeps its healthcare costs down by defining even employees working 40 hours a week as part-time if they can’t guarantee open availability (availability to be scheduled to work anytime the store is open). The three workers interviewed said that most employees at each of their stores either work second jobs or go to school, making open availability impossible.

These workers are instead offered Apple’s “part-time” health insurance plan, which costs them much more and the company much less. The Bay Area worker, who works 32 to 40 hours a week, is currently going without medication for a serious health condition because he can’t afford the $120 to $150 a month for the “part time” plan. “$120 a month is what I live on after rent and bills,” he said. All three employees said that the majority of their co-workers were classified as part time.

A Maryland worker said that Apple’s understaffing can make the workload “overwhelming” during high traffic periods and leaves him “singled out” by frustrated customers. He said it “adds tension and makes it a lot more difficult to be effective” as both employees and customers become increasingly stressed.

A New York State worker said that “our demand has outgrown our staffing tremendously,” and that he is yelled at by customers at least once a week. He said the contrast between the lengths Apple goes to satisfy customers and its inflexibility in the face of employees’ needs is “demoralizing.”

The same worker said he has ideas for how to make his store run more effectively, but has no avenue to get them taken seriously given Apple’s “very top-down corporate culture.” In the past year, management made “a very big overhaul” of workers’ schedules and responsibilities at his store. For his co-workers, it meant “less time doing the things they like to do both at work and outside of work”: less time for repairs and more time on the floor; less consistent schedules and more times working a night shift followed by a morning shift hours later.

The change “wreaked havoc” on his personal life and “strained” his relationship with his girlfriend. He calls the new system “a drain emotionally and physically” and resents that he had no voice in it. Though he’s undecided about unionization, he said if it happened, “the biggest benefit” would be “just having a say in these situations.”

All three workers interviewed saw organizing the stores as a daunting task. The Bay Area worker said he is eager to get involved but most of his co-workers fear punishment for “even talking about a union.” He said that Apple goes out of its way to make employees feel “extremely expendable.” “For a company that has been founded on the ideas of ‘think different’ and innovation,” he said, “their labor practices are anything but.”

The Maryland employee said that although he wants a union, his first reaction on hearing about Moll’s e-mail was, “That guy is going to get fired.” He said after he was hired, a trainer told him “casually” that Apple was against union organizing and that working nonunion was part of the job. The comment was “thrown in there with the sexual harassment training.”

Moll told industry website Inside Apple Store that he has begun working with a “prominent national union” to organize his own store and that he has received e-mails from workers at 100 other stores interested in union representation.

Apple, which has more than 30,000 employees in 325 stores around the world, did not respond to a request for comment.

Read more of Working In These Times.




Josh Eidelson is a freelance writer and a union organizer based in Philadelphia. He's written about politics as a contributor to Campus Progress, a columnist for the Yale Daily News, and a research fellow for Talking Points Media. His work has appeared online at publications including In These Times, Dissent, Washington Monthly, and Alternet. Check out his blog: http://www.josheidelson.com Twitter: @josheidelson E-mail: "jeidelson" at "gmail" dot com.
© 2011 In These Times All rights reserved.
View this story online at: http://www.alternet.org/story/151465


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This really sticks in my craw. I'm sure a lot of people would say "you should just consider yourself lucky that you have a job". No. NO. Sure, it's good to be thankful for what you have. Sure, a lot of people are desperately looking for a job. Sure, unemployment/underemployment is sky high and when you have rent to pay, family to support, etc, you don't always have the luxury of choice- sometimes you do what you gotta do. I get that. I understand that. BUT... especially in an economic climate of un/underemployment, employers feel justified in taking advantage of workers' desperation- stripping or denying benefits, overworking employees (some without even the compensation of overtime) or cutting hours, unsafe working conditions, and a minimum wage paycheck that barely covers the cost of living, if it does at all. True, employers have exploited workers for as long as the concept of employment has existed, but they can really get away with it now when jobs aren't as plentiful. The mentality among employers seems to be that of "you need us more than we need you'. In the modern economy, the worker is expendable, or is at least made to think he or she is expendable. And most people go along with it, whether because they feel they have no other option or because we've been indoctrinated into a belief of extreme allegiance to work. Sacrificing health, happiness, and a majority of your life to an unsatisfying, unrewarding, abusive, low-paying job is de rigeur for the American worker, and if you don't subscribe to this mentality you're lazy, you have no work ethic, and you just expect to have everything handed to you. It's all part of the "American Dream" of pulling yourself up by the proverbial bootstraps- working the crappy jobs with a smile, taking the poor-treatment, low-pay, being demoralized and dehumanized on a daily basis. Don't complain. If you do you're greedy, entitled, and idealistic. The employer is King and we are simply his lowly subjects, thanking His Majesty for whatever tiny crumbs he may throw our way.


The thing is, it shouldn't be that way. Collectively American workers- whether bussing tables, working an assembly line, or waiting on customers at a slick gadget retailer, need to grow a backbone. You (yes, you) are a commodity. Your skills (and even "unskilled labor" requires skill) are a commodity. Employers realize this and they thrive on the fact that most workers are too demoralized or indoctrinated in this dominant thought pattern of supreme allegiance to "work" to realize that this commodity of skill gives them power.


Truthfully, employment is (or should be) a two-way street. You have a valuable commodity to offer: your skill, your time, etc, and they have a valuable commodity to offer, namely money. Just as gold, silver, and oil are commodities, the skill of the worker is also a commodity. Most people wouldn't sell a piece of gold jewelry for 5 dollars. That's far underestimating it's value. So why are we selling our skills and our time- hell, our very LIVES even, when we get compensated so poorly?


Now you might think, ok this is all well and good and easy for you to say: refuse the lousy job, don't pay rent and end up living in a van down by the river. And to an extent, there is very little one person can do alone. However, if more and more people change their thought pattern and say "enough already", unionize, strike, or collectively refuse to work at low-paying, demoralizing jobs, employers will be forced to recognize the value of their workforce and change their behavior accordingly. As long as people are willing to keep quiet, keep their head down, and accept being treated poorly as a simply a consequence of being in the "working world", employers will continue to behave just as they do now because they know that for every one person with the audacity to expect and demand to be treated for what they are worth, there are ten people behind him/her that will work as wage slaves. Employers like Apple need to be forced to realize that really, they need us as much (if not more) than we need them.